Excellent surgery. Never a problem getting an appointment same day if necessary and they've been great with my children too.
Welcome to this poor surgery where the staff are rude and refuse to help you,send you there when they are not able to help you and advise you to go to differents places like hospital walking centre when actually they dont know how to deal with paciente heath..This is unacceptable.. wasting people time,making more complicate..I have been like a ball..trying to send you out to everywhere.. Never faced something like this before.. Feling indignated with all this..
Week ago exactly (Wednesday) I had wrist fracture surgery following non fault road traffic accident of my left hand and metal elements were used to put bones together. During discharge I noticed my summary stated AKI which is acute kidney injury and required to be checked if it is resolved after a week time at GP by repeating U&E test. In Saturday however I have moved to a new town closer to my work as it was planned long time ago and my usual GP became very distant from me and even by public transport that would be a long journey (combination of trains/buses) not mentioning rainy weather, broken hand on a sling and difficulties with mobility it is causing. Logical was for me to register with a GP which is local to me, I have looked for nearest GP to my new place of living, the one that was accepting patients. I visited their website, downloaded and prefilled reg. form. Noted no registrations in Monday, so finally in Wednesday I went there early morning (8:30) to register and discuss my requirement of U&E test. Their website states "We do not register patients on a Monday morning due to the heavy workload which accumulates over the weekend. Where possible, we would prefer patients to come after 2pm in the afternoons, Tuesday - Friday." I do appreciate that all, but given my urgent change of circumstances I expected that in worst case I will be asked to wait a moment when they will have time to process me. At reception desk I was welcomed by reception supervisor named Kim who straight away dismissed me saying that they don't accept new registrations at this time of day. I have tried to explain my circumstances and why it is important to me, at her first interruption she said I should go back to my previous GP, I asked if she dont mind if I finish what I'm trying to say but she was constantly interrupting and saying there are patients waiting (I didn't jump the queue either) and I need to come at other time, she hand me some piece of paper saying registrations only tue-fri 1:30 - 3:30 - not what website says exactly. I do understand that not everyone has urgent matter, and possibly it may be easy for a person to come twice a day when they drive etc. I however am not that lucky person. NHS is using 6Cs which stands for Care, Compassion, Competence, Communication, Courage and Commitment to provide better service. I wish this GP surgery would learn about that too despite it is a private business so they do what they like.
We have been with this surgery over fifty years, in fact we put off moving from the area because of the care we received. The doctors are second to none, the nurses and receptionists are also excellent. We have never felt rushed, although the doctors have such a massive workload. They are always prompt with referral to Hospital or surgeon when necessary, which in our case has been often! I dont think we would be here today if it was not for these incredible doctors and staff. We would give six stars if we could.
Unbelievable. Needed an appointment for a referral to private tests. Couldnt get one for over a month which actually means I cannot claim on my private insurance. Absolutely ridiculous. I only needed 10 minutes and could only get Fridays off. Utterly pathetic. You would have thought they would have jumped at the chance to have offloaded a patient to private health care.
Furnace Green Surgery is a UK Doctor based in Crawley, South East England. Furnace Green Surgery is located at 50 The Glade, Crawley RH10 6JN, UK.
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